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Frequently Asked Questions

CREATING AN ACCOUNT WITH BOAST

How do I register for an account?

Please go to our Register page to register for an online account with Boast.

How do I sign in and sign out of my account?


Select the 'Log In/Log Out' button to the right of the menu (desktop) Click on the menu and scroll to the bottom (Mobile) .To sign out of your account, follow the same steps.



How can I change my details?


Please select 'Your Details' after signing in. You can log in to your account on the Manage Account page.


I have forgotten my password. What can I do?


Please go to the account section and request a new password. We will email you a password reset link.

DELIVERY

Please refer to our Delivery & Returns or Legal Page for full information on delivery.

What are my delivery options?


Please see our Delivery & Returns page for a list of the delivery options we offer. Further information on delivery is available in our Terms & Conditions.


What happens if I miss my delivery?


If our couriers are unable to obtain a signature they will leave you a calling card or will contact us to rearrange your delivery. If the item is returned to us due to a missed delivery we reserve the right to charge for the second delivery, price is location dependent.


How can I track my order?


Please go to the Your Orders page to track your order. Your orders will appear there.

RETURNS

How do I return my products?


Please see our Delivery & Returns or Legal page for information on how to return your products.


What is your Returns policy?


Please refer to our Delivery & Returns or Legal page for details of our returns policy.

MANAGING ORDERS

How do I know that I have successfully placed an order?


We will send you an email to acknowledge that we have received your order. You can track your parcel online by logging in to our 'Manage Account' page with the email address you placed the order with.


Please see our Terms & Conditions for further information on how to place an order online.



Can I cancel or amend my order?


Please contact our Customer Care Team should you wish to cancel or amend your order and a member of the team will guide you through the process.


Please see our Terms & Conditions for further information on your cancellation rights.

PAYMENT

Our online store is supported by Shopify to process orders and payments.

Our payment processor, Square, is integrated with Shopify.

When Square is used in a store, customers are not redirected to the payment processor page. They see the payment form right on the checkout page of the store.

In this case Shopify works within your browser. Meaning when a you enter your credit card information, the data is not transferred to our server. Shopify connects directly to the payment gateway via a highly secure channel and sends a request with the order information. This information is not transferred to Shopify servers, and is not stored or collected by Shopify or us. The payment gateway performs all the necessary operations with this data and returns a callback with the payment status to Ecwid.

This solution was verified and approved by a Qualified Security Assessor (QSA).


Shopify is PCI DSS certified


PCI DSS stands for Payment Card Industry Data Security Standard, and Shopify is PCI DSS validated Level 1 Service Provider which is the highest international standard for secure data exchanges for online stores and payment systems. This standard was created by Visa, MasterCard, AmEx, Discover and JCB and online stores must comply with it to be able to accept credit cards.